A Tiny Amount Of Relief

A sigh of relief !

I spoke to the MBNA Account Review department (after talking to Loyalty and others) to consider my request of reducing the interest rates.

As I told them that I am struggling to meet my payment schedule due to the hiked rates, they have reverted back the rates to my earlier rate six months back.

So Abbey now on 21.9 while others on 24.9 (something is better than nothing).

It seems if we let them know (only the account review dept can do this) that we are struggling to meet up payments due to the increased rates, they would go to the earlier rates (and the request should be within six months)

These are the number that might do the trip.

Account Review Dept: 0800 028 9170

Customer Loyalty: 0800 783 1116

The Cust Loyalty aren't much useful so I will suggest you to talk to Account Review Team.